FireLink and Captium: Full-Fleet Insights

On this episode, Maria Hovanes, product manager at IDEX Fire and Safety, explains how FireLink—powered by the Captium ecosystem—converts vehicle, pump, and water-flow telemetry into actionable maintenance intelligence. Hovanes details how FireLink captures chassis fault codes, pump activity, nozzle pressure (via SAM and SAM Boost), engine and idle hours, and logs events automatically. The platform provides a single, manufacturer-agnostic dashboard and traffic-light health indicators, so fleet managers, chiefs, technicians and external service providers see the same source of truth. She explains for departments without dedicated fleet staff, visual summaries, and downloadable reports simplify shift readiness and compliance reporting for warranties and NFPA audits. Hovanes describes how Captium ties fire apparatus, rescue tools, and EMS ambulances into one cloud database, improving prioritization and accountability across the fleet.

 

Link to the previous Spotlight podcast with Jason Cerrano: https://www.youtube.com/live/zv5eqbB2-Xk?si=np3bv34NBFJznJTQ

 

Article mentioned: https://www.fireengineering.com/magazine/total-readiness-with-firelink-supporting-crews-before-and-after-the-call/